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Senior Relationship Manager

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Job Industry Banking
EMPLOYMENT TYPES Full Time
SALARY Up to 45k
LOCATION Hong Kong
Date posted 2020-12-01
Job Ref. BFBB20201201A

Responsibilities:

• Building and maintaining effective customer relationships, taking ownership of customer’s service requests and enquiries

• Identify a wide range of customer’s financial needs & demonstrate strong products and services knowledge in order to match the bank’s offering with customer need

• Making proactive customer calls for promoting banking products to prospective customers and responding promptly to customer requests

• Actively participate in various digital marketing campaigns to acquire new customer and strengthen the product penetrations as well as customer relationship

• Monitor operational risks, conducting KYC reviews and relevant risk assessments associated with on-boarding new customers

• Maintain awareness of regulatory requirements and ensure procedures & work flow are compliant to Bank’s internal guidelines and regulation

• Provide different sales and services related supports (e.g., handle customer’s enquiry, resolving issues and conduct follow-up calls, etc.)

• Working with different teams and stakeholders to enhance the service offered and improve the customer experience

• Assist the Department Head in implementing the business plan and achieve the assigned KPIs and targets

 

Requirements:

• University graduate or above

• Minimum 3 years relevant working experience, preferably in Banking Industry.

• Strong knowledge in general banking operation and retail banking products, and familiar with regulatory requirements (e.g., KYC, AML and fraud detection, etc.)

• Experience in managing and growing customer portfolio will be a definitely advantage.

• Detailed minded and ability to multi-task in fast-paced environment Excellent interpersonal, communication and listening skills

• Qualification of IIQE and HKSI is preferred

• Proficient in both written and spoken English and Chinese

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