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Job Opening

Policy Administration Manager

Roles and Responsibilities

  1. Recommend policy and general guidelines for policy administration so as to ensure a smooth and efficient operation of the support services

  2. Assist the manager to formulate and develop strategies related to policy administration in order to get client satisfaction through continuous improvement

  3. Monitor the changes and improvement in policy related administration and operation

  4. Ensure the administrative services provided are in good quality and can meet client satisfaction

  5. Enhance and improve overall communication with other department in providing policy administrative services

  6. Ensure all activities are delivered in accordance with the procedures and service standard and the business operates in accordance with Group and regulatory compliance and with robust internal control

  7. Arrange and provide training to internal team members as well as external parties such as frontline staff/coordinators in matters concerning policy servicing for upholding of a professional servicing team as well as effective communication with different sales channels

  8. Initiate system enhancement for business growth and enhance service efficiency; prepare user requirement and assist in UAT

 

Job Requirements 

  1. University degree, preferably with LOMA, CFMP qualifications or passes in the Insurance Intermediaries Qualifying Examinations

  2. Minimum of 8 years’ relevant experience in life insurance industry, with exposure in insurance policy administration and customer service a definite advantage

  3. Knowledge of life insurance products and solid understanding of insurance operations

  4. Strong service orientation, with good interpersonal and communication skills

  5. Proficiency in both English and Chinese, with fluency in Putonghua an advantage

  6. Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

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